- Approval of Inbound Tour Operators, Domestic Tour operators, Adventure Tour Operators, Tourist Transport Operators and all issues concerning to them
- All matters concerning facilitation of tourists like visa issues, immigration issues, RAP/PAP, safety and security of tourists, Civil Aviation matters, connectivity issues(Air,road & railways)
- All matters concerning complaints received from tourists, managing helpline (1363)
- All matters related to the Incredible India Tourist Facilitators (IITF) Certification Programme including Regional Level Tourist Guides (RLG)
- All matter concerning the Adopt a Heritage –“Apni Dharohar, Apni Pehchaan”project.